On February 16, 2018, Coinbase admitted that some customers were overcharged in error for credit and debit purchases of cryptocurrencies. The problem was initiated when banks and card issuers changed the merchant category code (MCC) for cryptocurrency purchases earlier this month. This meant that cryptocurrency payments would now be processed as "cash advances", meaning that banks and credit card issuers could begin charging customers cash-advance fees for cryptocurrency purchases. Any customers who purchased cryptocurrency on their exchange between January 22 and February 11, 2018 could have been affected. At first, Visa blamed Coinbase, telling the Financial Times on February 16 that it had "not made any systems changes that would result in the duplicate transactions cardholders are reporting." However, the latest statement from Visa and Worldpay on the Coinbase blog clarifies: "This issue was not caused by Coinbase."
Coinbase is a all around awesome platform to quickly and swiftly get into the world of crypto assets. Trusted them from day one and so far so good ! The only negative situation I have encountered has been 1 . I bought $25 dollars of bitcoin and was charged twice but only got $25 worth of bitcoin .... contacted coinbase and that very same day got a email back from them saying they knew about the situation and that they where on top of it because it happened to more people that week... a day or two pass and I received another email saying my problem was resolved..... it wasn’t and still hasn’t been resolved! Thank God I only bought $25 and not a lot more ! It’s $25 I’m not going to be after anyone for that little amount of money but it definitely impacted my good experience with coinbase and their over all standing with me , my friends and my family after this situation that has still not been resolved .
On May 7, 2019, Binance revealed that it had been the victim of a “large scale security breach” in which hackers had stolen 7,000 Bitcoin worth around U.S.$40 million at the time. Binance CEO Changpeng Zhao said the hackers “used a variety of techniques, including phishing, viruses and other attacks” and structured their transaction “in a way that passed our existing security checks.” Binance halted further withdrawals and deposits but allowed trading to continue. The site pledged to reimburse customers through its secure asset fund.
In April 2019, a UK corporate filing stated that Coinbase's non-U.S. revenue grew 20% to €153 million (U.S.$173 million) in 2018 resulting in a net profit of €6.6 million. Coinbase UK CEO Zeeshan Feroz said the company's non-U.S. operations accounted for nearly one-third of the company's overall revenue and Reuters estimated that the company's global revenue totaled "around $520 million" in 2018.