I have not been using Coinbase long but I have used it long enough to feel like I’m getting burned. I am using Coinbase as, what I call, a pass through as in the end, I am purchasing crypto that is not supported by Coinbase with the BTC I purchase through Coinbase. While the app itself is great as it is easy to navigate the process of withdrawing funds is not so great. I purchased BTC with the intent of withdrawing to purchase another crypto. A week and several emails later my BTC has not yet been released for withdraw. Prior to this transaction I had done several others successfully with no issues, now, for no reason whatsoever my funds are pended for “further research”. I am a patient person but as I’m sitting here waiting the BTC value is falling and the cost of the crypto I am looking to purchase is rising which means at this point I have missed out on a few hundred dollars of profit all because Coinbase won’t release my funds. I am giving only 1 star because (1) communication with Customer Service has not been great as I am still sitting here clueless on what’s going on and (2) I’ve missed out on significant profit and have no idea why or have any sense of comfort that this won’t be an ongoing issue
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Coinbase was founded in June 2012 by Brian Armstrong and Fred Ehrsam. Blockchain.info co-founder Ben Reeves was part of the original founding team but later parted ways with Armstrong due to a difference in how the Coinbase wallet should operate. The remaining founding team enrolled in the Summer 2012 Y Combinator startup incubator program. In October 2012, the company launched the services to buy and sell bitcoin through bank transfers. In May 2013, the company received a US$5 million Series A investment led by Fred Wilson from the venture capital firm Union Square Ventures. In December 2013, the company received a US$25 million investment, from the venture capital firms Andreessen Horowitz, Union Square Ventures (USV), and Ribbit Capital.